Arthur News School of Fish
"sad phone" by RonBentt is licensed under CC BY-ND 2.0

A Review of a Service Canada phone call

Written by
Robert Gibson
and
February 11, 2021
A Review of a Service Canada phone call
"sad phone" by RonBentt is licensed under CC BY-ND 2.0

People often require Service Canada for documents, various programming and Employment Insurance which has increased since COVID-19 started. While on a call to Service Canada you can expect a number of options before entering the call but none for replacing boring elevator music unless you want to switch to the French version. There should be an option to choose the music like Canadian pop, country or rock ‘n’ roll, maybe heavy metal, but there is no such luck. Of course, Canadian music should be prioritized. Service Canada seemed to like giving us options earlier on. There is a voice that reminds listeners that “all agents are currently busy. Your call will be answered by the next available agent." This feels hollow after being repeated for the 5th time. After the first hour listeners may forget why they called Service Canada. Sometimes people are lucky to get in without being told Service Canada can't take their call. On some days you only wish to hear the elevator music "due to high call volumes." Calls should be made far away from walls with a pillow or snack while waiting for the next agent. The result of the call was quick and easy.

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